Resources & deliverables
Project Deliverables
Skills Set Needed in Different Duty Areas and Jobs in Tourism Based
Kaunas University of Technology, RESKILL Consortium
This report identifies the priority skill sets required across Europe’s tourism and hospitality sector over the next five years through a multi-layered analysis combining the 2019 NTG Skills Alliance studies, the 2024 PANTOUR workforce competence research, and RESKILL’s own primary quantitative survey of HoReCa SMEs in Finland, Germany, Italy, Lithuania, Poland, and Spain.
Respondents assessed 35 competencies across green, digital, and soft skill categories. The findings reveal a consistent cross-country hierarchy: soft skills—led by adaptability to change, empathy, and conflict resolution—are rated most critical everywhere, followed by practical digital competences such as e-commerce, CRM systems, and online reputation management. Green skills are widely recognised but remain less fully embedded in day-to-day operations.
A comparative perspective with PANTOUR’s 2030 projections highlights emerging gaps between current employer priorities and anticipated medium-term workforce demands.