Resources & deliverables
Project Deliverables
Skills Set Needed in Different Duty Areas and Jobs in Tourism Based
Kaunas University of Technology, RESKILL Consortium
This report identifies the priority skill sets required across Europe’s tourism and hospitality sector over the next five years through a multi-layered analysis combining the 2019 NTG Skills Alliance studies, the 2024 PANTOUR workforce competence research, and RESKILL’s own primary quantitative survey of HoReCa SMEs in Finland, Germany, Italy, Lithuania, Poland, and Spain.
Respondents assessed 35 competencies across green, digital, and soft skill categories. The findings reveal a consistent cross-country hierarchy: soft skills—led by adaptability to change, empathy, and conflict resolution—are rated most critical everywhere, followed by practical digital competences such as e-commerce, CRM systems, and online reputation management. Green skills are widely recognised but remain less fully embedded in day-to-day operations.
A comparative perspective with PANTOUR’s 2030 projections highlights emerging gaps between current employer priorities and anticipated medium-term workforce demands.
Report on Social and Environmental Sustainability in the Work Environment in Tourism
Link Campus University, RESKILL Consortium
This report examines the social and environmental sustainability of tourism workplaces across Europe through a mixed-methods study combining a cross-national survey of 170 HoReCa SMEs with PESTEL analyses, focus groups, expert interviews, and foresight workshops conducted in Finland, Germany, Italy, Lithuania, Poland, and Spain between June 2025 and February 2026.
The six partner countries are grouped into three institutional clusters — Nordic-Continental, Southern European, and Central-Eastern European — to reveal how the same sectoral challenges play out under different labour market conditions. Findings show that workforce shortages are structural rather than cyclical, that flexible working conditions have emerged as the one staffing strategy convergent across all clusters, and that the dominant barrier to training is operational time pressure rather than cost or motivation.
A back-casting analysis to 2030 sets out what would need to change in employer practices, training infrastructure, and policy frameworks to deliver a socially and environmentally sustainable European tourism sector, with direct implications for the design of the RESKILL platform.